1. General Policy

• All payments made for digital marketing services (including but not limited to advertising campaigns, social media management, SEO, branding, website development, and consulting) are considered final.
• Refunds are generally not guaranteed, as digital services involve intellectual effort, planning, and third-party commitments that cannot be reversed once initiated.
• However, we understand that unforeseen circumstances may arise, and in such cases, refunds may be provided on a case-by-case basis at the agency's sole discretion.

2. Situations Where Refunds May Apply

We may consider refunds under the following conditions:

• Project Not Started: If you cancel your service request before any work has begun, you may be eligible for a full refund.
• Service Delay Due to Agency: If we fail to initiate the service without proper communication or valid reason within the agreed timeline, a partial or full refund may be considered.
• Duplicate Payment: In case of accidental duplicate charges for the same service, a 100% refund will be issued for the extra payment.
• Mutual Agreement: If both parties agree that continuing the project is not beneficial, we may process a fair refund depending on the progress made.

3. Non-Refundable Situations

To avoid misunderstandings, refunds will not be provided in the following cases:

• Once strategy planning, campaign setup, keyword research, creative designing, or content creation has started.
• Ad spend payments made to third-party platforms such as Google Ads, Meta Ads (Facebook & Instagram), LinkedIn Ads, or others, as these are billed directly and beyond our control.
• If the client fails to provide timely information, approvals, or necessary access to platforms, leading to delays or campaign underperformance.
• For customized services such as SEO, branding, or website development where significant work has already been delivered.
• For results not meeting subjective expectations (e.g., "I expected higher sales" or "more leads") since digital marketing outcomes depend on multiple external factors beyond agency control.

4. Service Cancellation

• Clients must request service cancellations in writing via email to Mukulchy44@gmail.com.
• If cancellation is requested mid-project, only unused service fees (if any) may be refunded after deducting costs for the work already completed.
• Retainer-based contracts (monthly/quarterly) are non-refundable once the new cycle has started, but services will continue until the end of the billing period.

5. Refund Processing

• Once approved, refunds will be processed within 7–10 business days.
• Refunds will be credited back using the original payment method only.
• Processing timelines may vary depending on your bank or payment provider.

6. Contact Us

For any questions or refund-related concerns, please contact us: